Returns, Refunds, Cancellations and Exchanges
What is the return policy on ahhaaaa?
Most of our products are eligible for return and refund for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page.
If the product is eligible for return, you may write to us at email@example.com or raise a return request via this link Returns within 2 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.
How are returns processed?
Once you request to return a product via email or via return portal, a pick up is organised for the item. Our courier partners will come to pick up the item within 2-5 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
You can cancel your order within 24 hours of order. Please email us at firstname.lastname@example.org to request a cancellation. You will not be able to cancel the order by yourself on the website.
**ahhaaaa reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 24 Hours incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 5-8 days after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 10 days of delivery. Please do note there are some items that are not returnable or exchangeable.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange using return/exchange link available on the bottom of the page within 2 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.
International Shipping and Returns
Which countries does ahhaaaa ship to?
ahhaaaa ships to US, UK, UAE, Australia, Qatar, Oman, Malaysia, Singapore, Mauritius, and Afghanistan.
What are the international shipping costs and duties?
We ship mostly worldwide, currently we are offering shipping to all location and these are the shipping charges.
Upto 0.5 Kg to 1 Kg USD 24.00
Upto 1 Kg to 1.5 Kg USD 31.00
Upto 1.5 Kg to 2 Kg USD 34.00
Upto 2 Kg to 2.5 Kg USD 45.00
Upto 2.5 Kg to 3 Kg USD 49.00
Upto 3 Kg to 3.5 Kg USD 53.00
Upto 3.5 Kg to 4 Kg USD 57.00
Upto 4 Kg and Above USD 62.00
Once your order is confirmed & processed, your courier Air Way Bill (AWB) will be generated and emailed to registered email ID to track your shipment.
Can I return, exchange or cancel an international order?
You can cancel your order anytime before the dispatch of order. To cancel your order please email us on email@example.com or call us +91 9999378213
We would accept returns/refunds If only the customer has received damaged good, wrong product.
How long will it take for my order to reach me?
From the time of shipping – it will take about 6-8 days for your international order to reach you.
What payment methods does ahhaaaa allow for international shipping?
You can pay via PAYPAL or all major international , VISA, AMEX, or MASTERCARD credit/debit cards using our international payment gateway at the time of checkout. Payment is accepted in USD or INR ( Indian Rupees) at the time of purchase. Duties and taxes are included. However Shipping Charges are calculated as per delivery country and zip code and shipment weight, which is added to your order during checkout.